Terms & Conditions

Care

To keep your serving piece looking great, please clean with mild soap and a soft cloth, dry immediately. Do not submerge or wash in a dishwasher. To maintain the resin finish, do not use anything abrasive to scrub and avoid using utensil on that area. You can oil your piece using food safe cutting board oil or olive oil. The wood will come pre-oiled so it may look and/or feel oily to the touch. Resin is not intended for prolonged sunlight exposure.

Disclaimer

Each Tidal Wave art piece is handmade. Placement of waves and embellishments will differ. Design and colors may vary as each piece is unique and one of a kind. All items use raw materials that may contain minor flaws in them, such as a speck of dust, air bubbles, or small blemishes on wood used. Each item is closely inspected before leaving our Studio. Artwork is cured a minimum of 1 week before shipping. 
Colors may vary slightly due to differences in phone screens and computer monitors. Due to the nature of epoxy, no two pieces will ever be identical, therefore please allow for variation in the products when purchasing. Likewise because of the nature of resin as a medium, it is very difficult to get 'perfect' top coats. Artwork will be discounted in the shop if there are blemishes past the acceptable standard of work, otherwise small obstructions that aren't noticeable and don't take away from the art itself are considered within acceptable standard the difficult nature of having a completely controlled resin environment. 
We only use the highest quality, UV stabilized epoxy & resins. All epoxies and resins yellow over time. Keep items out of direct sunlight and avoid extreme heat to prevent premature yellowing/ambering. Our Epoxy Resin is food safe. All items are meant for INDOOR USE. Tidal Wave Art & Resin is not responsible for damage to pieces displayed outdoors or misuse.

Shipping

Tidal Wave Resin ships nationally with USPS and UPS. Worldwide shipping is available through USPS. Please read all shipping and return rules carefully.  Shipping Times for regular orders that do not include custom artwork, processing times are 5-7 business days depending on stock. Tidal Wave Resin is not responsible for custom duties and taxes (if any) please check with your local customs office to be aware of any additional fees.
Please, double check your address before submitting your order using credit card or Paypal. Payments directed at checkout are processed securely to protect your information. There will be several opportunities to confirm your information, and we will NOT issue refunds or re-ship orders due to incorrect addresses.

Exchanges & Returns

You have 7 days from item delivery to ship the item back to the seller. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.